If you make a reservation via check or by credit card for a trip, with a 50% deposit, our cancellation policy is as follows:
All trips depart snow, rain or shine. Heavy Snow Storms, high Winds, Electrical Storms or High Water Levels are the sole exceptions. As an Outfitter we monitor the weather extremely close for your safety.
If you cancel at least 7 days before your trip, you'll get back your entire deposit minus a $20 administration fee.
If you cancel 3-6 days before your trip, you'll get half your deposit back.
If you cancel the day before or day of your trip, you receive no refund. If you fail to show at all for a trip, your credit card will be charged for the entire balance of the trip.
ADDITIONAL FEES MAY APPLY
If you make a reservation for our Float Trips and Fat Tire Bikes we offer different length trips based on distance and time for these specifically. Please adhere to the time and distance of the trip you signed up for. Should you go over the time allowance, it is at the discretion of GRO to charge you/ your group additional fees per 1/2 hour increment.