COVID 19 POLICY & PROCEDURES:
Booking Information: To save time and for personal safety you must call 802-674-9933 to book your trip or send an email with your contact information and one of our representatives will call you back. An electronic waiver can be signed for each person in your group prior to your arrival. Our reservation system will require full payment at the time of booking. In the event you develop symptoms close to or on your reservation date please contact us. We will reschedule you or provide a gift certificate for a later date per our cancellation policy. As always you can call one of our friendly staff to book your reservation 802-674-9933 and answer any questions you may have.
Group size: To limit exposure to others and our drivers GRO requires a 2 person minimum group size and a maximum of 6 persons per van for transport to the put in location. This means if your group size is 12 persons you will check in as a group and you will be using two vans, seating 6 persons in each van. (children under 5 years sits on an adults’ lap and therefore the child is not counted as a seat.)
Day Trips: Our 2-3 hour river trip or 3-5 hour tube float is the only durations available for our day trips. Our 3-4 hour and 6-8 hour trips are only available to our overnight and multi-day camping trips.
Equipment: At this time the equipment available is Canoes, Kayaks, SUP Boards and Individual Tubes and cooler tubes. GRO will provide each person with a personal floatation device (PFD) and a paddle when appropriate. All the equipment is sanitized after each use at the take out location with sanitizing bleach spray and then rinsed and stored for the next day’s use. *GRO will not be lending dry bags for any river trips*
Coolers and Personal Items: You may bring 1 cooler for up to six people. If you do bring a cooler of your own you will be responsible for all handling of your personal cooler and personal items. GRO does not have lockers so please leave valuables and unnecessary personal items locked in your vehicle. Please let your individual GRO staff attendant know you have a cooler so they can direct you properly.
Bathrooms: All bathroom door-handles, light switches, sinks, and toilets are maintained and cleaned frequently and sanitizing spray is available for individual use in each bathroom as well as hand washing facilities. Please use the sanitizing spray available after bathroom use.
Arrival: Once you arrive at GRO you will be met and greeted by one of our staff who will walk you through the entire check-in process, to the briefing area, and transporting your group to the put in location.
Check-in Process: Our staff will be taking all necessary precautions to maintain a safe distance, wearing face masks and sanitizing work areas and registration areas for customers. Our doors to our facility remain open during warmer temperatures providing airflow and no need to touch a door handle! During cooler temperatures (Spring and Fall) we have a hand sanitizer stations available prior to entering and exiting the building.
For safety, we are limiting our capacity inside the building to each individual group. Each group will be able to check in, use bathrooms, and move personal items to the briefing area located outside, once check-in is complete. All members of your group must be in attendance before you check-in. Once you check in no other persons can be added or “show up” for the trip.
*REMEMBER YOU CAN PROCESS PAYMENT AND WAIVERS ONLINE PRIOR TO YOUR ARRIVAL AT GRO*
Briefing Area: The GRO staff employee who is assisting you will direct you to your group area for briefing outside. Each group will be at a designated location separated at least 20 feet apart from any other group. When outside there will be a separate bathroom to use for groups that are already in the briefing area. Once all groups are assembled a GRO employee will brief you. Each group will be outfitted with a PFD and paddle separately and then loaded in their designated van for transport to the river put-in location. The drive is approximately 10 minutes.
Van Transport: All groups will be sitting in the rear of the van to allow distance between the group and the driver. Each van will have been sanitized after each use and will be equipped with sanitizing spray as well as hand sanitizer for use.
Put-in Location: Once at the put in location each group will work with the driver to offload their boats, equipment and personal items. The boats will be sprayed and sanitized one last time after they are off loaded and each person can use hand sanitizer provided by our staff. Once the group departs on the water the driver will sanitize the van.
Take-out Location: Once you arrive at the take-out location each group will be asked to help one another to bring their boats and equipment a short distance from the shore, up the bank, to the collection point where the trailers are located. GRO staff will sanitize all boats and equipment before reloading it on the trailers to restock.
CANCELATION POLICY :
Once you have booked your Trip or Adventure with us and the dates have been approved, a 50% deposit of the total Trip or Adventure cost will be required to secure your scheduled date(s) on our calendar. Once the deposit has been paid, we will be committed to preparing for your Adventure. All trips are required to be PAID IN FULL three days prior and will be billed to the credit card on file.
IF YOU CANCEL YOUR TRIP:
- 7 days prior: you'll get back your entire deposit minus a $20 administration fee.
- 3-6 days prior: you will be refunded half the cost of your trip (or a $20 administration fee which ever is greater).
- Under 3 days, or fail to show up, you will forfeit the entire balance of the trip.
- If in the case there is an unavoidable circumstance due to accident, illness or death in the family it will be at the sole discretion of Great River Outfitters to offer a credit toward a future trip (additional documentation may be required).
- All trips or adventures depart snow, rain or shine except if there is a hazardous situation such as but not limited to High Winds, Electrical Storms and/or High Water Levels.
- As an Outfitter we monitor the weather in our area extremely close for your safety.
- If Great River Outfitters cancels your trip or adventure due to hazards, unsafe weather or water conditions or any other reasons beyond our control, guests will receive full credit back.
LARGE GROUP CANCELATION POLICY: (The Cancellation Policy outlined above applies with the following stipulations included)
- The entire balance of your trip will be charged 7 Days prior to your trip.
- Large Groups of 20 people or more requires a cancellation 14 Days prior to your scheduled trip for a full refund minus a $50 cancellation fee.
- If you cancel within 7 days prior to your trip 50% of your trip cost will be refunded. Under 7 days no refund is given.
ADDITIONAL FEES :
If you make a reservation for our Float Trips and Fat Tire Bikes we offer different length trips based on distance and time for these specifically. Please adhere to the time and distance of the trip you signed up for. Should you go over the time allowance, it is at the discretion of GRO to charge you/ your group additional fees per 1/2 hour increment.
Large Groups and Festivals - Additional transportation fees may apply.
GREAT RIVER OUTFITTERS CANCELLATION POLICY : Click here to download and print.
ALCOHOL POLICY RIVER TRIPS & CAMPING: Click here to download and print.
CAMPING IN THE PATH OF LIFE GARDEN POLICY: Click here to download and print.
GREAT RIVER OUTFITTERS RELEASE OF LIABILITY: Click here to download and print.
PATH OF LIFE GARDEN EVENT AGREEMENT: Click here to download and print.
PARKING POLICY: Click here to download and print.