Our Policies
CANCELLATION POLICY :
Once you are ready to confirm your trip or adventure with us and the dates have been approved, the total trip or adventure cost will be required to secure your scheduled date(s) on our calendar. Once the reservation is confirmed, we will be committed to preparing for your adventure.
IF YOU CANCEL YOUR TRIP:
7 days prior: you'll get back your entire deposit minus a $20 administration fee.
3-6 days prior: you will be refunded half the cost of your trip (or a $20 administration fee will be levied against the balance, which ever is greater).
Under 3 days, or fail to show up, you will forfeit the entire balance of the trip.
If in the case there is an unavoidable circumstance due to accident, illness or death in the family it will be at the sole discretion of Great River Outfitters to offer a credit toward a future trip (additional documentation may be required).
All trips or adventures depart rain or shine except if there is a hazardous situation such as but not limited to High Winds, Electrical Storms and/or High Water Levels.
As an Outfitter, we monitor the weather in our area extremely close for your safety.
Rebook policy: In some instances a customer requests to rebook under seven days prior to the trip. Click to read.
If Great River Outfitters cancels your trip or adventure due to hazards, unsafe weather or water conditions or any other reasons beyond our control, guests will receive full credit back toward a future trip.
LARGE GROUP / LARGE EVENT CANCELLATION POLICY: (The Cancellation Policy outlined above applies with the following stipulations included)
The entire balance of your trip will be charged 14 days prior to your trip/ event. (*Large events are charged 50% deposit at time of booking)
Large Groups of 20 people or more requires a cancellation 14 days prior to your scheduled trip for a full refund minus a $50 cancellation fee.
If you cancel under 14 days prior to your trip 50% of your trip cost will be refunded. Under 7 days no refund is given.
ADDITIONAL FEES/ TIME OVER DURATION :
If you make a reservation for our Float Trips and Fat Tire Bikes; we offer different length trips based on distance and time for these specifically. Please adhere to the time and distance of the trip you signed up for. Should you go over the time allowance, it is at the discretion of GRO to charge you/your group additional fees per 1/2 hour increment.
Large Groups, Festivals & Extenuation circumstance - Additional transportation fees may apply.
Click HERE to Download a PDF of our Alcohol Policy
Click HERE to Download our Release of Liability Waiver
RIVER MAPS: CLICK TO DOWNLOAD